1.1. The company shopcamerastore.com: How to contact us?
The company shopcamerastore.com is a limited liability company registered in the Trade and Companies Register.
To help you choose the products best suited to your needs, our Pre-Sales Consulting Service is at your disposal:
- By e-mail: [email protected]
- By phone: +44 1788 228895
For all information and questions, our Customer Service is at your disposal:
- By Email: connection to our site in the “INFORMATION” section “contact us”.
We also remind you that you can:
- Access your order online on your customer account, which also gives you access to online tracking of all your orders.
1.2. The shopcamerastore: what information is included?
The shopcamerastore.com company
has set up and operates the shopcamerastore.com site
The site “shopcamerastore.com”, is presented in French. In particular, the
The following information:
- The legal notice precisely identifying the company shopcamerastore.com,
- The essential characteristics of the goods offered, as well as their price in euros, and the contribution to the shipping costs when it is effective,
- Details on how to exercise your right of withdrawal,
- The period of validity of the offer.
1.3. You: who are you for us?
You are in principle a consumer.
We are committed to doing everything possible to satisfy you, in order to build a cordial and lasting relationship of trust. Thus, our various customer services are at your entire disposal and want to be attentive to all your remarks.
By placing your order, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale.
1.4. The general conditions of sale: what do they define?
Any order you place on this site will be subject to these general conditions of sale as well as the special conditions governing the purchase of certain associated services. The purpose of these is to define the sales regime and the rights and obligations arising therefrom.
We inform you that, insofar as you order the products online, your agreement regarding the content of these general conditions of sale does not require a handwritten signature.
We are vigilant to regularly adapt the text of the general conditions of sale. As well, we invite you to read the version in force on the day of your order.
To this end, you have the option to download, save and reproduce the terms and conditions.
The contract of sale of a good purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.
1.5. Online ordering: what are the traces of the sale made?
Unless proven otherwise, our computer records, kept under reasonable conditions of security, will prove the communications, orders and payments made.
We will archive purchase orders and invoices on a reliable and durable medium, which can be legally produced as evidence.
On request, you can have access to it for orders of an amount greater than or equal to 150 Euros.
Article 2 / Offers of shopcamerastore.com
2.1. The conditions of the offers: the availability of the products?
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
For products not stored in our warehouses, our offers are valid subject to availability at our suppliers.
2.2. Product identification: the information provided?
The photographs, texts, graphics, technical data sheets are mostly from the documentation developed by the manufacturers or manufacturers, reproduced under their control and with their agreement.
Some photographs on the site may be non-contractual.
If you make a purchase in order to achieve a coordinate or compatibility with a product already in your possession, you must clearly express this need, because we could not be held for compatibility difficulties whose causes we could not anticipate.
2.3. The marketing of products: the conformity of offers?
The products we offer comply with the legislation and standards applicable in France.
For any purchase for export, you must check the specificity of the legislation in force of the country concerned, whether for taxes, declarations, prohibitions, etc.
We cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with the local authorities the possibilities of importing or using the products or services.
2.4. The scope of the offers: the associated services
To adapt to your needs and offer you an offer that most accurately meets your requirements of tranquility and competitiveness, we develop the marketing of service offers with different partners.
These ancillary service offerings start from technical assistance to delivery, including the extension of the warranty of good functioning.
The shopcamerastore.com company is attentive to your suggestions to increase the panel of these services.
During your visit to our site, the associated services offered are indicated by an icon, to which is attached an activatable link allowing access to a description of the practical characteristics and the special conditions of the service.
Article 3 / The processing of the order
3.1. Information when ordering: information to be provided?
You must verify the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address.
We cannot be held responsible for any input errors and the consequences thereof (e.g. delays or delivery errors).
In this context, the costs incurred for the reshipment of the order would be at your expense.
3.2. Anti-fraud controls: implications when ordering?
In order to ensure the security of transactions and to respond to the concern of as many people as possible to prevent fraud in distance selling, we carry out random checks on the placing of orders.
As part of a random check, we invite you by email to send proof of address and / or identity (the purpose being to ensure the reality of the identity and domiciliation (for example an EDF receipt, a telephone bill, and an identity document) for the perfection of the order.
In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the domiciliation, we would be obliged to cancel the order to guarantee the safety of online transactions.
Article 4 / Payment of the price
4.1. Payment methods: how to pay?
To pay for your order, you have all the payment methods offered during the final validation of the order form:
- Bank card
An order paid by credit card (Visa, Carte Bleue, MasterCard) will be debited at the time of placing your validated order on the server of the bank of the company shopcamerastore.com.
The prices in the catalogue are prices in euros and excluding taxes. We invite you to consult the additional costs that may be added to your order. (Bank, customs, VAT* *non-exhaustive list*). Such additional costs would be borne by the customer. The shop reserves the right to change its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one invoiced to the buyer. The prices displayed do not include transport costs.
4.2. Online payment: what security?
By validating the purchase order, you guarantee that you have the necessary authorizations to use the payment method you have chosen.
We certify that credit card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass unencrypted over the network. Payment is made directly to the bank.
4.3. Full payment: the principle.
Apart from the special offers that we offer on the site, payment is due in full from the order.
The sums collected cannot be considered as a deposit.
An order will be considered as sold when all the products have been shipped and you have paid in full for the products and your participation in the shipping costs.
4.4. Incomplete payment: what effects?
We will have the right to refuse to make a delivery or to honor an order in cases where you have not paid in whole or in part for a
previous order, or in cases where a payment dispute remains.
We retain full ownership of the products for sale, until full collection of all sums due on the occasion of your order (including fees and taxes).
However, from the receipt of the goods, the burden of risk is transferred to you. You must therefore ensure the proper preservation of these goods.
In the event of resale, the customer undertakes to immediately notify his seller by mail, to allow him to exercise, if necessary, his right to claim the price vis-à-vis the third party buyer and to inform the latter of the existence of a retention of title clause.
Article 5: Delivery
5.1. Delivery times: when will your products arrive?
You can follow the progress of your order in the “my account”, “your orders” and “details” section. Delivery times may vary depending on the state of our stocks and the availability of our suppliers, in general the deadlines are from 2 working days to 30 days. if after this time please contact us and we will make an investigation to find out where your package finds.
5.2. Late delivery: what to do?
In case of late delivery by dhl or tnt within eight working days of the date of shipment indicated in the email “your orders – detail – delivery information”, we suggest that you check with your dhl office if the package is not pending, then if necessary, we invite you to report this delay by contacting our Customer Service by email (see Art.1.1).
We will then contact the company dhl or tnt so that an investigation can be opened.
This investigation may last up to 21 working days from the date of its initiation. If during this period, the product is found, it will be redirected as soon as possible to your home. If, on the other hand, the product is still not located at
the outcome of these 21 working days, dhl or tnt will consider the package as lost.
At the closing for loss of the investigation, we will return a replacement product (return at our expense). If the product(s) ordered are no longer available, you will be able to obtain a refund for the products concerned by the carrier’s confirmed loss declaration.
In case of delay in delivery by other carriers within five to thirty working days following the date of shipment mentioned in the email “your orders – detail – delivery information”, we invite you to report this delay by contacting our
Customer service by email (see Art.1.1).
We will open an investigation with the carrier concerned in order to obtain the location of the package.
If the goods are found, they will be redirected as soon as possible to your home. Otherwise and after obtaining the statement of loss declared by the carrier, we will reship this product (s) or in case of definitive unavailability, we will refund the sums collected according to the terms of these general conditions of sale.
It is recalled that no refund or return of the product can be made before the closure of the investigation.
Article 6: Receipt of the order
6.1. The person who receives the package: the care to be taken?
Attention, if you entrust the reception of the product to a third party (concierge of your building, hostess at the workplace, …) this one receives the package in your name and on your behalf.
You must therefore ask him to be vigilant about the follow-up of the usual precautions and remind him to give the thing received the same care as if he were personally the recipient.
6.2. The initial verification: what precautions should be used?
We invite you to check (or have checked by the agent who receives) the apparent condition of the products on delivery. In the presence of an apparent anomaly (missing product compared to the delivery note, damaged package, broken products, etc.)
invite you to report it within 2 clear days by email.
At the slightest problem at the reception, it is essential that you keep the elements in the state in which they were delivered to you (accessories, instructions, packaging (s) and on packaging (s) included).
If the products need to be returned, you will submit a return request [email protected]
This request will be accompanied, where appropriate, by a copy of the letter addressed to the carrier or the “report of spoliation” or the “anomaly statement” obtained from the carrier. In the absence of a transport-related anomaly, the request for the number
can be made by email to our customer service.
The return will be made in accordance with the terms of Article 7 below.
In any event, these precautions do not preclude the benefit of legal guarantees and the exercise of the right of withdrawal.
6.3. You spot an anomaly or spoliation: how to react?
As part of a delivery made by dhl or tnt, if the package arrives open and / or damaged (especially with the presence of yellow tape) you can either accept it or refuse it. If you or your agent decide to accept the goods, you must pay attention to:
- – write “handwritten reserves” by having the driver sign next to it and
- – to fill in parallel a “statement of anomaly” as postulated by the regulation of our carriers. This form should be sent to us so that we can open an investigation and initiate a compensation procedure, if necessary.
If you or your agent prefer to refuse the goods, in addition to the “handwritten reservations” to be issued, you must ask the carrier that the package be returned to us, accompanied by a “report of spoliation” (report 170). As a preventive measure, we advise you to keep a duplicate of this form.
In the context of a delivery made by other carriers, whether or not you accept delivery, for any open and / or damaged package, you must issue “handwritten reservations” that you will notify on the delivery note and of which you will inform us by mail, as well as the carrier, within three (2) working days of delivery.
Some carriers may have to carry out a home inspection to note the condition of the package delivered before its collection and if necessary re-routing to our after-sales service, accompanied by a notification of incidence.
6.4. You notice a delivery error or the product: what to do?
Recipient error. In the event that you receive a delivery that is not intended for you, we ask you to keep the package as it is and to inform our customer service immediately by email (cf. Art. 1.1).
Products delivered not in accordance with the order. In the event of a non-compliant product, you can make your complaints to our customer service by email (cf. Art. 1.1), the non-conformity can not be engaged on a difference of photos do not affect the general operation of the product.
If the product is not the one you ordered on our site, you must contact us and return it within 7 days.
If necessary, we reserve the right to duplicate your credit card in order to pay the undue amount.
you will be asked to describe precisely the reasons justifying the non-compliance.
Article 7: General terms and conditions of return
7.1. Efficient return management: the assignment of a processing number.
We will make every effort to regularize the problem you encounter as soon as possible.
To guarantee a better treatment of the return, the effectiveness of the diagnosis and the speed of the intervention of the manufacturers, a return request must be made directly by indicating the reasons for return by email (cf. Art.1.1).
We inform you that certain documents related to the package(s) may be requested from you. You must therefore remain in possession of all the elements received (including packaging) until your claims are completely resolved.
7.2. A complete return of the order: Documents + product.
Upon return, we recommend that you over-pack the original packaging of your products, as we will only be able to take back the returned products in their entirety (accessories, warranty coupon, drivers, manuals, cover etc.), with their
original packaging, the whole must be intact and in good condition. The refund, repair or exchange assumes that you have not damaged the product, and that you have not returned it incomplete (the product must be returned in its original box with all its accessories for the application of the warranty).
7.3. The risks of return: precautions to be taken
We especially draw your attention to the fact that in the absence of a prepaid label you must return the product: by declaring the value of the product, as it results from the purchase invoice and by ensuring the perfect insurance coverage of return risks, in relation to the purchase invoice.
We will not be able to intervene if these insurance coverage precautions are not carried out.
Article 8: Special terms of a return for withdrawal
8.1. The duration of the right of withdrawal: within what time limits?
We grant you a withdrawal period of 7 clear days (Article L121-20 of the Consumer Code), to return, at your expense, the products that do not suit you. These periods run from the day after receipt of the product. Once these deadlines have expired, you no longer have this right of withdrawal.
8.2. The exercise of the right of withdrawal: how?
In order to ensure the proper management of returns, we invite you to report your return to our customer service beforehand by email (connection on our site in the “contact us” section). In the event of the exercise of the right of withdrawal, you can request either the refund of the sums collected with the exception of delivery costs, or an exchange of an amount equivalent to the sums paid or, if applicable. This right of withdrawal is exercised without penalty. However, the costs of perfect return remain at your expense. You must ensure that the order for which you withdraw is returned complete, under the conditions of articles 7.2. and 7.3, above.
8.3. The right of withdrawal and intellectual property: the case of copyable products
Given the rules applicable to intellectual property, we remind you that copyable products, such as software, are subject to personal and specific rights of use regulating copies, public distribution and
reproduction. As provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of audio or video recordings or computer software when they have been unsealed”.
8.4. The effect of the right of withdrawal: what are your choices?
In case of exercise of the right of withdrawal, we will make every effort to refund you within 30 days of receipt of the return. However, given the specific nature of the products sold, this period may be extended to 60 days, in particular when the product requires a technical verification by our after-sales service (these products must, in any case, be tested). You will then be reimbursed by re-credit system (secure transaction) in case of payment by credit card. In the case of a distance sale, the consumer has a period of seven days to exercise his right of withdrawal, without having to justify a reason, nor to pay penalties, with the exception of return costs. This period is seven clear days from the receipt of the goods or the acceptance of the offer for the services.
1 refund paid by cb on the server of our bank will be refunded by this same system.
Article 9: Product warranties
9.1. Manufacturers’ warranties: what do they mean?
All our items (except connectors, cables and spy products) are guaranteed 1 year from the date of receipt of the package.
Items located in the spy camera/mini camera range have a 6-month warranty.
An exchange or credit note taking into account the obsolescence of the product will be offered to you. To be able to benefit from the product warranty, you are asked to keep the purchase invoice.
9.2. The implementation of guarantees: reminder on the return process
For any guarantee, legal or contractual, the return is exercised according to the terms of Article 7
An item returned, beyond the warranty period or having been damaged by the buyer resulting in a non-functioning or a product in perfect working order and therefore not falling within the warranty system, will not be repaired or if repair is possible, a quote will be sent to you for its repair. the costs of returns will be at your expense.
We reserve the right to refuse, a returned item if the carton has damage due to the carrier in order not to be responsible for the same damage.
Except non-compliant product or assumption of the return (according to the provisions of articles 7.1 and following above), the costs and risks related to the return of the defective product are at your expense.
We draw your attention again to the need to attach a copy of the annotated invoice of the problem encountered, which serves as a guarantee for his return package.
9.3. Limit of contractual guarantees: how far?
We especially draw your attention to the fact that the warranty does not cover the normal wear and tear of a product (e.g. infrared bulbs, batteries, etc.).
Proof of a breakdown caused by negligence, deterioration or improper use would render the warranty ineffective. (e.g. All causes external to the device such as a trace opening, a shock, lightning, oxidation …).
attention the hard disks and power supplies have a guarantee of 7 days counted from the receipt of the package, however the hard drives can benefit from a guarantee directly on the manufacturer’s site.
In this case, the product may be returned to you as is.
Article 10: Taxes and Exports
10.1. Price calculation: what taxes?
All orders will be invoiced excluding taxes (HT).
10.2. Ordering a product for use outside France: you must be careful?
You must take into consideration the fact that, in the context of the relocation of an order or a product to a country other than metropolitan France, you remain the importer (or intra-Community purchaser) of the product(s)
Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.
You must inquire with the local authorities of your residence about the entry conditions of the products ordered and you must make any corresponding declaration and/or payment to the competent bodies of the country concerned.
In addition, you should check with the local authorities about the possibilities of importing or using the products or services you plan to transport. You must also ensure that the manufacturer’s specific technical specifications comply with the legislation of the country concerned.
If you do not comply with the legislation of the country where you introduced the products, we cannot be held responsible.
In particular, if you are delivered elsewhere than on French territory, you are required to pay, to the authorities of your territory, any tax, royalty or remuneration due for private copying or more broadly intellectual property rights.
You must therefore inquire about the submission of the ordered product to this possible tax, royalty or remuneration, the amount thereof as well as the terms of its declaration and payment to the authorities designated by law.
of your place of delivery.
Article 11: Legal notice & responsibilities
11.1. Exemption from liability: cases of force majeure.
Are considered as fortuitous event or force majeure exonerating from responsibility all irresistible facts or circumstances, unforeseeable and beyond the control of the parties.
In such circumstances, a reconciliation is preferred in order to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
11.2. Right of use: what are the limits?
Our rights to use the software, as well as those we distribute, are granted to you on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code.
However, under Article L.122-6-1 of this Code, you have, as the purchaser, a reproduction right for the establishment of a backup copy, and for this purpose only, when it is necessary to preserve the use of the software.
In any case, you agree to respect the property right that the author of the software keeps on his work.
11.3. Data Protection Act: what are your rights?
In accordance with the French law “Informatique et Libertés” n ° 78-17 of January 6, 1978, you have a right of access and rectification to the data concerning you and you can exercise this right by sending a letter to the following address: “[email protected]”.
Depending on your choices made when creating or consulting your account, you may receive offers from our company. If you no longer wish to do so, you can at any time make a request to us via your customer area or by writing to us at the address above.
We inform you that this automated processing of information, in particular the management of users’ email addresses, has been declared to the CNIL.
11.4. International sales: application of French law
Any dispute to which the order may give rise, concerning for example the execution, interpretation, validity or its cancellation will be governed on the substance by French law (for rules of form, such as substantive rules), excluding
provisions of the Vienna Convention of 11 April 1980 on the International Sale of Goods.
11.5. Household electrical and electronic equipment waste: the general duties of the buyer
Decree No. 2005-829 of 20 July 2005 clarified the duties of collection, treatment and disposal of electrical and electronic equipment.
Some electrical and electronic products have potential effects on the environment and human health given the presence of hazardous substances.
The decree therefore prohibits everyone from disposing of it with unsorted municipal waste.
It obliges you to use the separate collection systems made available to you in order to allow recycling and/or disposal.
Therefore, it is possible to choose between the different existing local collection systems such as municipal collections, landfills, social economy actors.
In particular, we advise you to get closer to the nearest Emmaus centre.
11.6. Waste professional electrical and electronic equipment: the specific duties of professional purchasing
In addition, in accordance with Article 18 of Decree No. 2005-829 of 20 July 2005, your attention must be drawn to the fact that the purchase of professional electrical and electronic equipment imposes on the user the duties of organizing and financing the removal and treatment of waste.
The buyer must thus ensure that it is collected and processed in accordance with the procedures defined in Article 21 of the Decree and especially guarantee the transmission of its information to all successive users of the said equipment. Article 25 of the legislature imposed a criminal fine on these duties.
11.7. Scope of these conditions: the invalidation of one clause does not affect the others
If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 12: Miscellaneous advice
12.1. Beware of the risk of data loss!
We remind you that it is prudent to proceed with the backup of the personal data contained in the products purchased.
We are not responsible for any loss of data, files or damages resulting from your negligence in this backup.
12.3. Beware of links to other sites!
Hypertext links may refer to sites other than that of “shopcamerastore.com”.
We are not responsible for any failure by these sites to comply with the legal or regulatory provisions in force.
For any problems you encounter, please contact the managers of the site in question.