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Terms and conditions of sale

1.1. The company shopcamerastore.com: How to contact us?

The shopcamerastore.com company is a limited liability company registered in the register of trade and companies.
To help you choose the products that are best suited to your needs, our Pre-Sale Advice Service is available to you:

For any information and questions, our Customer Service is available to you:

  • By email: connection on our website in the "INFORMATIONS" section "contact us."

We also remind you that you can:

  • Access your online order on your customer account, which also gives you access to online tracking of all your orders.

1.2. The shopcamerastore shop: what information is on it?

The shopcamerastore.com company

has set up and operates the shopcamerastore.com site

The "shopcamerastore.com" website is presented in English. In particular, the list of

  • The legal notice that specifically identifies the company shopcamerastore.com,
  • The essential characteristics of the goods on offer, as well as their price in euros, and participation in shipping costs when it is effective,
  • Details on how to exercise your right to withdraw,
  • The duration of the offer' validity.

1.3. You: who are you to us?

You are in principle a consumer.

We are committed to doing everything we can to satisfy you, in order to build a cordial and lasting relationship of trust. Thus, our various customer services are at your disposal and want to pay attention to all your comments.

By ordering, you acknowledge that you have full legal capacity to commit to these terms and conditions of sale.

1.4. Terms and conditions of sale: what do they define?

Any orders you place on this site will be subject to these terms and conditions of sale as well as the specific conditions governing the purchase of certain associated services. The purpose of these is to define the sales regime and the rights and obligations that flow from them.

We inform you that, to the extent that you order the products online, your agreement regarding the content of these terms and conditions of sale does not require a handwritten signature.

We are careful to regularly adapt the text of the general terms of sale. As well, we invite you to read the version in effect on the day of your order.

To this end, you have the ability to download, save and reproduce the terms and conditions.

The contract for the sale of a property purchased on the site consists of the general terms of sale in effect at the time of the order and the purchase order.

1.5. Online ordering: what are the traces of the sale made?

Unless proven otherwise, our computer records, kept under reasonable security conditions, will prove the communications, orders and payments made.

We will archive purchase orders and invoices on reliable and durable support, which can be legally produced as evidence.

On request, you will be able to access it for orders of 150 Euros or more.

Article 2 / Offers of shopcamerastore.com

2.1. The terms of the offers: the availability of the products?

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.

For products not stored in our warehouses, our offers are valid subject to availability at our suppliers.

2.2. Product identification: the information provided?

Photographs, texts, graphics and technical sheets are mostly derived from documentation developed by manufacturers or manufacturers, reproduced under their control and with their consent.

Some photographs on the site may be non-contractual.

If you make a purchase in order to make a co-ordinated or compatibility with a product already in your possession, you must clearly state this need, as we could not be required to have any compatibility difficulties that we could not anticipate.

2.3. Product marketing: compliance with offers?

The products we offer comply with the laws and standards applicable in France.

For any purchase in view of export, you must check the specificity of the laws in force of the country concerned, whether for taxes, declarations, prohibitions, etc.

Our liability cannot be incurred in case of non-compliance with the laws of the country where the product is delivered, it is up to you to check with the local authorities the possibilities of importing or using products or services.

2.4. The range of offers: associated services

To adapt to your needs and offer you an offer that most accurately meets your requirements of tranquility and competitiveness, we develop the marketing of service offerings with different partners.

These ancillary services offer from technical assistance to delivery, through the extension of guarantee of good operation.

The company shopcamerastore.com is attentive to your suggestions to increase the range of these services.

During your visit to our site, the associated services offered are marked by an icon, to which is attached an activatable link allowing access to a description of the practical characteristics and the specific conditions of said service.

Article 3 / The processing of the order

3.1. Information when ordering: information to provide?

You must verify the completeness and compliance of the information you provide to us during the order, including the delivery address.

We could not be held responsible for any typing errors and the consequences (e.g. delays or delivery errors).

In this context, the costs incurred for the re-shipment of the order would be your responsibility.

3.2. Anti-fraud controls: implications for ordering?

In order to ensure the security of transactions and to respond to the concern of as many people as possible to prevent remote sales fraud, we carry out random checks on ordering.

As part of a random check, we invite you by email to provide proof of residence and/or identity (the purpose being to ascertain the reality of identity and domicile [e.g. an EDF release, a phone bill, and an ID) for the perfection of the order.

In the absence of proof or if the documents addressed do not ensure the identity of the author of the order and the reality of the domicile, we would be obliged to cancel the order to guarantee the safety of online transactions.

Article 4 / Paying the price

4.1. Payment methods: how to pay?

To pay for your order, you have all the payment methods offered during the final validation of the purchase order:

  • bank card

An order paid by credit card (Visa, Blue Card, MasterCard) will be debited at the time of the transfer of your order validated on the bank server of the company shopcamerastore.com .

The prices in the catalogue are prices in euros and duty free. We invite you to check the additional charges that may be indleading your order. (Bank, customs, vat - non-exhaustive list). Such additional costs would be borne by the customer. The shop reserves the right to change its prices at any time. However, the price listed on the day of the order will be the only one charged to the buyer. The prices displayed do not include transportation costs.

4.2. Online payment: what security?

By validating the purchase order, you guarantee us the necessary permissions to use the payment method you have chosen.

We certify that credit card details are encrypted using the Secure Soket Layer (SSL) protocol, and never pass through the network in plain sight. The payment is made directly with the bank.

4.3. Total payment: the principle.

Apart from the special offers we offer you on the site, the payment is due in full from the order.

The sums collected cannot be considered a deposit.

An order will be considered sold once all the products have been shipped and you have paid for the product and your participation in the shipping costs.

4.4. Incomplete payment: what effects?

We will have the right to refuse to make a delivery or honor an order in case you have not paid full or partially a
order, or in cases where a payment dispute remains.

We retain full ownership of the products for sale, until the total amount incurred on the occasion of your order (including fees and taxes) is fully collected.

However, from the time the goods are received, the risk load is transferred to you. You must therefore ensure that these goods are kept in good storage.

In the event of a resale, the customer undertakes to immediately notify the seller by mail, to enable him to exercise, if necessary, his right to claim the price against the third party purchaser and to inform the third party of the existence of a reserve of ownership clause.

Article 5: Delivery

5.1. Delivery times: when will your products arrive?

You can track the status of your order in the "my account," "orders" and "details" section. Delivery times can vary depending on the state of our inventory and the availability of our suppliers, usually the deadlines are from 2 working days to 30 days. if you have passed this time please contact us and we will investigate where your package will be found.

5.2. Delayed delivery: what to do?

In the event of a delay in delivery by dhl or tnt within eight business days of the shipping date indicated in the e-mail "your orders - detail - delivery information", we suggest that you check with your dhl office if the parcel is not pending, and if so, we invite you to report this delay by contacting our Customer Service by email (see Art.1.1).

We will then contact the dhl company or tnt to open an investigation.

This investigation can last up to 21 business days from the opening date. If during this period the product is found, it will be rerouted as soon as possible to your home. If, on the other hand, the product is still not located
the end of these 21 working days, dhl or tnt will consider the package as lost.

At the close for loss of the investigation, we will send you a replacement product (return at our expense). If the product or products ordered are no longer available, you will be able to obtain a refund of the products affected by the carrier's confirmed loss statement.

In the event of a delay in delivery by other carriers within five to thirty business days of the shipping date mentioned in the e-mail "your orders - detail - delivery information", we invite you to report this delay by contacting our
Email Customer Service (see Art.1.1).

We will open an investigation with the carrier concerned in order to obtain the location of the package.

If the goods are found, they will be rerouted to your home as soon as possible. If not, and after obtaining the loss statement declared by the carrier, we will re-export this product or in the event of a permanent unavailability, we will refund the amounts received according to the terms of these terms and conditions of sale.

It is recalled that no refund or return of the product may be made before the investigation is completed.

Article 6: Receiving the order

6.1. The person receiving the package: the care to be taken?

Be careful, if you entrust the receipt of the product to a third party (concierge of your building, hostess at the workplace, ...) the latter receives the parcel on your behalf and on your behalf.

You should therefore ask him to be vigilant about monitoring the usual precautions and remind him to give the received thing the same care as if he were personally the recipient.

6.2. The initial check: what precautions are used?

We invite you to check (or have the receiving agent check) the apparent condition of the products on delivery. In the presence of an apparent anomaly (missing product in relation to the delivery voucher, damaged parcel, broken products, etc.) we
invite you to report it within 2 free days.

At the slightest problem at reception, it is essential that you keep the items in the state in which they were delivered to you (accessories, notices, packaging and packaging included).

If the products need to be returned, you will apply for a return [email protected]

This request will be accompanied, if necessary, by a copy of the mail addressed to the carrier or the "spoliation statement" or "anomaly report" obtained from the carrier. In the absence of a transport-related anomaly, the request for the
return can be made by email to our customer service.

The return will be made in accordance with the terms of Article 7 below.

In any event, these precautions do not interfere with the benefit of legal guarantees and the exercise of the right of retraction.

6.3. You spot an anomaly or a plunder: how to react?

In the context of a delivery made by dhl or tnt, if the package arrives open and/or damaged (especially with the presence of yellow scotch) you can either accept it or refuse it. If you or your agent decides to accept the goods, you should be careful to:

  • - write "handwritten reservations" by having the driver sign next door and
  • - to complete at the same time an "anomaly report" as the application of the regulation of our carriers. This form will have to be sent to us so that we can open an investigation and start a compensation procedure, if necessary.

If you or your agent prefers to refuse the goods, in addition to the "handwritten reservations" to be issued, you will have to ask the carrier that the parcel be returned to us, accompanied by a "report of plunder" (finding 170). Preventively, we advise you to keep a duplicate of this form.

In the context of a delivery made by other carriers, whether or not you accept delivery, for any open and/or damaged parcels, you will have to issue "handwritten reservations" that you will notify on the delivery slip and which you will inform us by mail, as well as the carrier, within three (2) working days following delivery.

Some carriers may be required to conduct a home inspection to determine the status of the package delivered prior to its removal and, if necessary, rerouting to our after-sales service, along with an impact notification.

6.4. You notice a delivery error or the product: what to do?

Recipient error. In case you receive a delivery not intended for you, please keep the package as it is and inform our customer service by email immediately (see Art. 1.1).

Products delivered non-compliant with the order. In the event of a non-compliant product, you will be able to make your complaints to our customer service by email (see Art. 1.1), non-compliance cannot be incurred on a difference of photos do not affect the overall operation of the product .

If the product is not the one you ordered on our website, you should contact us and return it within 7 days.

If necessary, we reserve the right to duplicate your credit card in order to pay for the indu.

you will be asked to describe precisely the reasons for non-compliance.

Article 7: General Terms of Return

7.1. Effective return management: the allocation of a processing number.

We will do everything we can to regularize the problem you encounter as soon as possible.

To ensure better treatment of return, the effectiveness of the diagnosis and the speed of the manufacturers' intervention, a request for return will have to be made directly by indicating the reasons for return by email (see Art.1.1).

We inform you that certain documents related to the parcel may be requested from you. You will therefore need to remain in possession of all items received (including packaging) until your claims are fully resolved.

7.2. Full return of order: Documents - product.

When returning, we recommend that you over-pack the original packaging of your products, as we will only be able to take back the products returned in their entirety (accessories, warranty coupon, drivers, manuals, cover etc.), with their
original packaging, the whole to be intact and in good condition. Refund, repair or exchange assume that you did not damage the product, and that you did not return it incomplete (the product must be returned to its original box with all its accessories for the application of the warranty).

7.3. The risks of return: precautions to take

We especially draw your attention to the fact that in the absence of a prepaid label you must return the product: by declaring the value of the product, as it results from the purchase invoice and by ensuring the perfect coverage of insurance of the risks of return, in relation to the purchase invoice.

We will not be able to intervene if these insurance coverage precautions are not taken.

Article 8: Special terms of a retraction return

8.1. The duration of the right of withdrawal: how soon?

We grant you a withdrawal period of 7 free days (Article L121-20 of the Consumer Code), to return, at your expense, the products not suitable for you. These deadlines run from the day after the product is received. As these deadlines have expired, you no longer have this right of withdrawal.

8.2. The exercise of the right of withdrawal: in what way?

In order to ensure the proper management of returns, we invite you to report your return to our customer service by email (connection on our website in the "contact us" section). In the event of the exercise of the right of withdrawal, you can request either the refund of the sums collected except for the delivery costs, or an exchange of an amount equivalent to the sums paid or, if necessary. This right of withdrawal is exercised without penalty. However, the costs of perfect return remain your responsibility. You must ensure that the order for which you retract is returned completely, under the terms of Articles 7.2. and 7.3, above.

8.3. The right to retraction and intellectual property: the case of copyable products

In light of the applicable intellectual property rules, we remind you that copyable products, such as software, are subject to personal and specific rights of use regulating copies, public distribution and
reproduction. As stipulated in Article L.121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts to provide audio or video recordings or computer software when they have been unsealed."

8.4. The effect of the right of withdrawal: what are your choices?

If the right of withdrawal is exercised, we will make every effort to refund you within 30 days of receiving the return. However, given the specific nature of the products sold, this period may be extended to 60 days, especially when the product requires a technical check by our after-sales service (these products must be tested in all cases). You will then be reimbursed by re-credit system (secure transaction) in case of payment by credit card. In the case of a distance sale, the consumer has seven days to exercise are entitled to retraction, without having to justify a reason or to pay penalties, except for the return fee. This period is seven days from the time the goods are received or the offer for service is accepted.

1 refund paid per cb on our bank server will be refunded by this same system.

Article 9: Product Guarantees

9.1. Manufacturers' guarantees: what do they mean?

All our items (except connections, cables and spy products) are guaranteed for one year from the date of receipt of the package.

Items in the camera/mini camera range have a 6-month warranty.

An exchange or a duss taking into account the product's dilapidation will be offered. In order to benefit from the product guarantee, you are asked to keep the purchase bill.

9.2. Implementation of safeguards: a reminder of the return process

For any guarantee, legal or contractual, the return is carried out according to the terms of Article 7

An item returned, beyond the warranty period or having been damaged by the buyer resulting in a non-functioning or a product in perfect working condition and therefore not part of the warranty system, will not be repaired or if repair is possible, a quote will be sent to you for repair. the return costs will be your responsibility.

We retain the right to refuse, an item returned if the carton causes damage to the carrier so as not to be liable for the same damage.

Unless a non-compliant product or return support (according to the provisions of Articles 7.1 and below above), the costs and risks associated with the return of the defective product are your responsibility.

We again draw your attention to the need to attach a copy of the annotated invoice of the problem encountered, which serves as a guarantee for its return package.

9.3. Limit of contractual guarantees: how far?

We especially draw your attention to the fact that the warranty does not cover the normal wear of a product (e.g. infrared bulbs, batteries...).

Proof of a failure caused by negligence, deterioration or improper use would render the warranty ineffective. (e.g. Any causes external to the device such as an opening trace, a shock, lightning, oxidation...).

Attention hard drives and power supplies have a 7-day warranty counted from receipt of the package, however hard drives can benefit from a warranty directly on the manufacturer's website.

In this case, the product may be returned to you as it is.

Article 10: Taxes and exports

10.1. Price calculation: what taxes?

All orders will be charged duty free (HT).

10.2. Ordering a product for use outside France: you need to be careful?

You must take into account the fact that, in the context of the relocation of an order or product to a country other than metropolitan France, you remain the importer (or intra-community purchaser) of the product or products

Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must check with the local authorities of your residence about the entry requirements of the products ordered and you must make any corresponding declaration and/or payment with the relevant agencies of the country concerned.

In addition, you should check with local authorities for the possibilities of importing or using the products or services you are planning to ship. You must also ensure that the technical specifics specific to the manufacturer comply with the laws of the country concerned.

If you do not comply with the laws of the country where you introduced the products, we cannot be held responsible.

In particular, if you are delivered outside of France, you are obliged to pay any tax, royalty or remuneration due under private copying or more broadly intellectual property rights to the authorities of your territory.

You must therefore inquire about the submission of the product ordered to this possible tax, levy or remuneration, the amount of it and the terms of its declaration and payment to the authorities designated by law.
your place of delivery.

Article 11: Legal Mentions - Responsibilities

11.1. Exoneration of responsibilities: cases of force majeure.

All irresistible, unpredictable and independent facts or circumstances beyond the control of the parties are considered to be fortuitous or force majeure of liability.

In such circumstances, a reconciliation should be preferred in order to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.

11.2. Right to use: what are the limits?

Our rights to use the software, as well as those we distribute, are granted to you in a non-exclusive, personal and non-transferable capacity, in accordance with the Intellectual Property Code.

However, under Section L.122-6-1 of this Code, you have, as an purchaser, a right of reproduction for the establishment of a backup copy, and for that purpose only, when it is necessary to preserve the use of the software.

In any event, you agree to respect the property rights that the author of the software retains on his work.

11.3. Computer law, files and freedoms: what are your rights?

In accordance with the French "Computer and Freedoms" Law No. 78-17 of January 6, 1978, you have the right to access and correct your data about yourself and you can exercise this right by sending a letter to the address: "[email protected]".

Depending on your choices when you set up or consult your account, you will be likely to receive offers from our company. If you no longer wish to do so, you can request it from us at any time via your customer space or by writing to us at the address above.

We inform you that this automated processing of information, including the management of users' email addresses, has been reported to the CNIL.

11.4. International sales: enforcement of French law

Any dispute to which the order might give rise, for example concerning execution, interpretation, validity or annulment will be governed in substance by French law (for rules of form, such as substantive rules), excluding
provisions of the Vienna Convention of 11 April 1980 on the international sale of goods.

11.5. Waste of electrical equipment and household electronics: the general duties of the buyer

Decree No. 2005-829 of 20 July 2005 specified duties for the collection, processing and disposal of electrical and electronic equipment.

Some electrical and electronic products have potential effects on the environment and human health due to the presence of hazardous substances.

The decree therefore prohibits everyone from getting rid of it with unsorted municipal waste.

It requires the use of the selective collection systems available to you to enable recycling and/or disposal.

Therefore, it is possible to choose between the different local collection systems existing such as municipal collections, waste dumps, social economy actors.

In particular, we advise you to get closer to the nearest Emmaus centre.

11.6. Professional electrical and electronic equipment waste: the specific duties of professional purchasing

Furthermore, in accordance with Article 18 of Decree No. 2005-829 of 20 July 2005, your attention must be drawn to the fact that the purchase of professional electrical and electronic equipment places the duties on the user to organise and finance the removal and treatment of waste.

The buyer must therefore ensure that the collection and treatment is met with the terms and conditions set out in Article 21 of the decree and, in particular, guarantee the transmission of his information to all successive users of said equipment. Parliament imposed a criminal fine on these duties in Article 25.

11.7. Scope of these conditions: invalidating one clause does not affect the others

If one or more stipulations of these terms and conditions are held invalid or declared invalid under a law, regulation or as a result of a final decision of a competent court, the other stipulations will retain their full strength and scope.

Article 12: Miscellaneous Advice

12.1. Beware of the risk of data loss!

We remind you that it is prudent to proceed with the safeguarding of the personal data contained in the products purchased.

We are not responsible for any data, file or damage resulting from negligence on your part in this backup.

12.3. Beware of links to other sites!

Hyperlinks can refer to sites other than "shopcamerastore.com."

We are not responsible for non-compliance by these sites with the applicable legal or regulatory provisions.

If you have any problems you may encounter, please contact the site in question.


Free shipping worldwide
Minimum Purchase 50€
7/7 Customer Service
From 8am to 6pm
Money-back guarantee
Under 48 Hours
Easy return policy
Free Return